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Hiya Jen
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Hiya Jen

Get in touch

A real person reads every message. We usually reply within one working day.

Email us

For help with your account, billing, a bug, a suggestion, or a press or partnership enquiry, email [email protected]. It reaches the whole team.

If you’re writing about your account, please send your message from the email address you use to sign in — it helps us find you quickly.

Already signed in?

The quickest route is often Jen herself. Ask her in chat, or reply straight to any email she has sent you and the conversation carries on.

Worried about a scam right now?

If you think you have just given card or bank details to a scammer, don’t wait for us. Call your bank on 159 and report it to Action Fraud on 0300 123 2040.

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Hiya Jen is operated by JSM Forum Websites. For a postal address, email us first and we’ll provide it.

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Hiya Jen

A patient admin assistant who explains things simply — built for everyone, no tech expertise required.

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